CGV
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 05/11/2026
Article 1 - Legal information
This website, accessible at https://lilaya.co (the “Website”), is published by:
COREVIA, a simplified joint-stock company (SAS) with share capital of €1,000, registered with the RCS of Bobigny (Bobigny Commercial Court), under number 10076220200016, whose registered office is located at 78 Avenue des Champs-Élysées, Office 326, 75008 Paris, France, represented by Maori DECHAINE, duly authorized (hereinafter referred to as the “Operator”).
Intra-Community VAT number: currently being assigned.
The Website is hosted by Shopify Inc., whose registered office is located at:
151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
Phone: +1 888-746-7439
Publication director: Maori DECHAINE
The Operator can be contacted at the following email address: hello@lilaya.co.
Article 2 - General provisions
These General Terms and Conditions of Sale (the “Terms”) apply exclusively to the online sale of products offered by the Operator on the Website, intended for consumers (B2C).
The Terms are made available to Customers on the Website, where they can be consulted directly, and may also be provided upon request by any means.
The Terms are enforceable against the Customer, who acknowledges having read and accepted them before placing an order, by ticking a box or clicking the button provided for this purpose. Confirmation of the order constitutes acceptance of the Terms in force on the date of the order.
Article 3 - Products
The Website offers ube powder for online sale (hereinafter the “Product(s)”).
Each Product is described with its essential characteristics. Photographs and visuals are not contractually binding.
The Products comply with applicable French regulations.
Article 4 - Orders without account creation
The Customer may place an order on the Website without creating an account (guest checkout). The Customer remains responsible for the accuracy of the information provided when placing the order, in particular the delivery address and email address.
Article 5 - Orders
The Operator makes every effort to ensure optimal Product availability. Offers are valid while stocks last.
If, despite the Operator’s best efforts, a Product becomes unavailable after the order has been placed, the Customer will be informed by email as soon as possible and may choose between:
- the delivery of a Product of equivalent quality and price, or
- a refund of the price of the unavailable Product within a maximum period of thirty (30) days.
The ordering process includes, in particular: selecting Products, checking the cart, accepting the Terms, payment, and then receiving an order confirmation by email.
The Operator reserves the right to refuse or cancel any order for legitimate reasons, including suspected fraud, payment incident, clearly incorrect information, or an unresolved previous dispute.
Order modification or cancellation
The Customer may request a modification or cancellation of the order within 2 hours when the order was placed before 11:00 a.m. (Paris time), on the same day.
After this period, the order may have already been prepared and/or shipped and can no longer be modified or cancelled. Any request must be sent to hello@lilaya.co.
Article 6 - Payment methods and security
Any order implies an obligation to pay.
The Operator uses the following payment solutions:
- Mastercard & Visa
- PayPal
- Apple Pay
Payment is made online through secure servers. Payment data is not stored by the Operator.
Article 7 - Prices
Prices are displayed in euros (€), including all taxes (TTC), excluding delivery fees.
Delivery fees are indicated before the order is confirmed. The total amount due by the Customer is displayed on the confirmation page.
Article 8 - Formation of the contract
The contract is formed when the Customer confirms the order on the Website.
Order confirmations and invoices are sent by email and/or made available through the means offered by the Website. Unless proven otherwise, the data recorded by the Operator constitutes proof of the transactions.
Article 9 - Retention of title
The Operator remains the owner of the Products until full payment of the price, including any delivery fees.
Article 10 - Shipping and delivery
Products may be delivered worldwide, subject to available carriers and logistical and customs constraints.
The delivery methods offered may include, in particular: Lettre Suivie, Colis Privé and Colissimo International (depending on country and eligibility).
Delivery times are announced at the time of order. For standard deliveries, the Operator indicates shipping/delivery within 2 to 5 business days except in cases of force majeure, periods of high activity, or logistical constraints.
Products are delivered to the address provided by the Customer. In the event of incorrect or incomplete delivery information, the Operator cannot be held responsible for any delay or inability to deliver.
Free delivery: delivery fees may be waived for purchases from €40, according to the conditions displayed on the Website, depending on the area/country, delivery method, and current promotions.
Upon receipt, the Customer must check the condition of the parcel. In the event of any issue, such as a damaged, opened, or missing parcel, the Customer must make reservations with the carrier and contact the Operator as soon as possible at hello@lilaya.co.
Article 11 - Right of withdrawal and returns
In accordance with the provisions of the French Consumer Code, the Customer has a period of 14 days from receipt of the Product to exercise their right of withdrawal, where applicable.
Food products: the right of withdrawal may be excluded, in particular for goods that:
- are likely to deteriorate or expire quickly,
- have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.
COREVIA return policy: returns are accepted only if the Product is unopened and unconsumed. Any Product that has been started, opened, or consumed cannot be returned.
To request a return, the Customer must contact customer service at hello@lilaya.co. The return address will be provided to the Customer by email after the request has been approved.
Unless the error is attributable to the Operator or the Product is non-compliant, return shipping costs are borne by the Customer.
When the return is accepted, the Operator will refund the Customer within fourteen (14) days from receipt of the returned Product, using the same payment method as the one used for the purchase, unless technically impossible.
Article 12 - Customer service
The Customer may contact the Operator by email at the following address: hello@lilaya.co.
Postal address for correspondence/customer service: COREVIA, 78 Avenue des Champs-Élysées, Office 326, 75008 Paris, France.
The physical return address is provided by email after a return request has been made.
Article 13 - Intellectual property
All elements of the Website, including texts, images, videos, logos, graphics, trademarks, and other materials, are protected and remain the exclusive property of the Operator or its partners. Any total or partial reproduction without prior authorization is prohibited.
Article 14 - Liability and legal warranties
The Operator cannot be held liable for non-performance of the contract due to the Customer, a case of force majeure, or the unforeseeable and unavoidable act of a third party.
The Products benefit from the legal guarantee of conformity under Articles L.217-3 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code, under the conditions provided by law.
Article 15 - Personal data
For more information on the processing of personal data, the Customer is invited to consult the privacy policy available on the Website.
Article 16 - Hyperlinks
The Website may contain links to third-party websites. The Operator has no control over these websites and declines any responsibility for their content.
Article 17 - General provisions
Entire agreement: these Terms constitute the entire agreement between the Customer and the Operator.
Partial invalidity: if any clause is declared invalid, the remaining clauses shall continue to apply.
Modification of the Terms: the Operator reserves the right to modify the Terms at any time. The applicable Terms are those in force on the date of the order.
Article 18 - Complaints and mediation
In the event of a dispute, the Customer must first contact customer service at: hello@lilaya.co.
If no amicable solution is found, the Customer may refer the matter to a consumer mediator. The mediator is currently being appointed and will be indicated on the Website once selected.
Article 19 - Applicable law
These Terms are governed, interpreted, and applied in accordance with French law.
Article 20 - Acceptance
The Customer acknowledges having carefully read these Terms and accepting them before placing any order on the Website.