At Lilaya, we do everything we can to make sure your order arrives quickly and in perfect condition.
All orders are prepared within 24 to 48 business hours after payment confirmation.
Orders placed on weekends or public holidays are prepared on the next business day.
Once your order has been shipped, you will receive a confirmation email with a tracking number to track your parcel in real time.
Estimated delivery times are as follows:
Mainland France
2 to 4 business days
Europe
3 to 7 business days depending on the country
International
5 to 10 business days depending on the destination
These timeframes are indicative and may vary depending on the carrier.
Shipping fees are calculated at checkout based on:
the weight of the parcel
the destination
the selected carrier
We regularly offer free shipping from a certain order amount, indicated directly on our website.
As soon as your order is shipped, you will receive a tracking link by email.
You will be able to track your parcel at each stage of delivery.
If you do not receive this email, please check your spam folder.
Although we do everything we can to meet the announced timeframes, delays beyond our control may sometimes occur, such as weather conditions, busy periods, or carrier delays.
In this case, our team remains available to help you.
If your parcel arrives damaged or if you have not received it despite the delivery status showing as delivered, please contact us quickly at:
We will find a solution as quickly as possible.
For any question about your order or delivery, you can contact us at:
We usually reply within 24 business hours.
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